Privacy Policy
Introduction
VR Financial ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with us.
Who We Are
VR Financial provides financial services and advice. For the purposes of data protection law, we are the "data controller" of your personal information.
Information We Collect
We may collect and process the following types of personal data:
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Identity Data: name, date of birth
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Contact Data: address, email address, phone number
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Financial Data: income, bank details, financial history
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Transaction Data: details of services we provide to you
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Technical Data: IP address, browser type (if using our website)
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Communication Data: records of correspondence
How We Collect Your Data
We collect data in the following ways:
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Directly from you when you contact us or use our services
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From third parties such as credit reference agencies or financial institutions
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Automatically through website cookies and analytics tools
How We Use Your Data
We use your personal data to:
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Provide financial advice and services
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Assess your financial situation
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Comply with legal and regulatory obligations
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Communicate with you about our services
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Improve our services and website
We only process your data where we have a lawful basis to do so, including contract performance, legal obligation, and legitimate interests
Sharing Your Data
We may share your data with:
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Regulatory authorities (e.g. FCA, HMRC)
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Service providers (e.g. IT systems, compliance support)
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Financial institutions or lenders (where required for services)
We ensure all third parties respect the security of your data and comply with data protection laws.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal and regulatory requirements (typically up to 6 years).
Your Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict processing
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Request data transfer (data portability)
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Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
Cookies
Our website may use cookies to improve user experience. You can control cookie settings through your browser.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
VR Financial
Soham House, Snailwell Road, Newmarket, CB8 7DM
0330 088 8970
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.